Cancun International Airport Arrivals (CUN)

Flight Arrivals at Cancun International Airport

Upon arrival at Cancun International Airport, retrieve and secure all your belongings at the baggage claim area located before the ground transportation center of each terminal.

Baggage carts are available to assist passengers with heavy luggage. In case of lost baggage, passengers may approach any airport representatives in the area or contact the Security Office at +52 998 848 7200 ext. 21253.

The airport will store all found items for some time. After said period, the item will be considered abandoned.

For passengers who have their belongings secured but have not booked a transport service online, there are car rental companies, taxi cab desks, rideshares, shuttles, and buses located at the arrival area near the luggage carousel.

Passengers are recommended to have their currency changed to Mexican peso for transport fares.

Note: The Peso is Cancun’s currency (MXN, MEX$, $). Although the US and Mexico use the same money symbol they vary in monetary value.

Wi-Fi at Cancun International Airport

The airport provides free wireless internet service through Prodigy Mobile. Laptops, smartphones, tablets, and other wireless devices can access the internet at a high connection speed.

Passengers may access the service in any public place in the airport.

Transfer Services at Cancun International Airport

Cancun International Airport provides safe and quality transportation services.

There are car rentals, taxis, public buses, and shuttle services available in the ground transportation center.

Only those transportation companies that are in full compliance with the airport’s protocols can enter the ground transportation area.

A reminder to all travelers, know what items are allowed for hand-carries and what items you can bring in your check-in baggage, check what items are prohibited. Always secure your belongings before and after deplaning.

For safety, travelers are encouraged to only transact at the airport counters and legitimate establishments.

Rental Car Services at Cancun International Airport

There are several options for car rental services at Cancun Airport. They are all available in the ground transportation center of each terminal.

Renter must prepare and present documents such as an International Driving Permit (IDP) and Driver’s license to receive a pre-printed rental form and the car key. Rental rates vary according to the type of car you choose. See and compare all rental car companies at Cancun International Airport.

Take note that the renter should be 21 years old and above. Other car rental companies impose additional charges for drivers 25 years old and below.

Your chosen car rental company will assist and give you instructions on how to pick-up your rented car.

For safety and convenience, you can also book and reserve your car in advance through the company’s online booking service.

Ride Shares at Cancun International Airport

Ridesharing is also available at Cancun International Airport. Uber and Lyft are two famous ridesharing companies in the area that can pick up or drop off passengers at designated points.

When choosing a rideshare travelers must keep in mind their luggage requirements. Choose a ride that could comfortably fit all passengers along with all the luggage.

There are rideshare counters in the ground transportation center but travelers are recommended to download the company’s app for advanced reservations.

Passengers may coordinate directly to their driver for special instructions.

Taxis at Cancun International Airport

Travelers may also get a taxi cab at the ground transportation center.

Cancun requires advanced booking for taxi cabs to avoid outside solicitors at the arrival terminal. This is also to guarantee safety and low cab fares for all travelers in the region.

If you book a taxi cab from unauthorized companies or on-site, the airport will not be held responsible for overcharging or any untoward incident that may happen. See more information about taxis at Cancun International Airport.

If you booked a taxi online, the fare from Cancun Airport to the Downtown area starts at $24.00+ compared to the regular fare of a taxi which is $45.00.

Trains at Cancun International Airport

There is no functional railroad at Cancun, Quintana roo but the country started a railway project way back in June of 2020. More information about train services near Cancun International Airport.

The Tren Maya or the Mayan Train project will be an additional transport system in Mexico that will link cities in the country. It is a 1,525 kilometer loop that will connect Quintana roo, Campeche, Tabasco, Chiapas and Yucatan with 17 stations.

The project aims to boost the economy and promote tourist destinations in the Caribbean.

The Mayan Train is scheduled to be completed in the late months of 2023.

Buses at Cancun International Airport

Each of the four terminals in Cancun International Airport has its bus station.

Passengers may avail of direct services from public buses located outside of the arrival area of each terminal. More information about buses to and from Cancun International Airport.

Buses stationed at the airport offer direct route service, guaranteed seats, no luggage requirements, reaches up to 70 services a day, and drops off passengers at the main bus terminal.

The bus fare from Cancun Airport to the downtown area is $4.78.

Hotel Shuttle Services at Cancun International Airport

Hotel Shared Shuttles are available in the ground transportation center of each terminal. These are official shuttle services of all major hotels in Cancun, Playa del Carmen, Tulum, and the Riviera Maya.

Please reserve your shuttle service in advance. You may contact or confirm your reservation through your chosen hotel accommodation.

For those who haven’t made any pre-arrangements from their hotel for shuttle services, charges may apply per person. Price may vary depending upon the location of your drop-off point.

Parking at Cancun International Airport

Cancun Airport has a spacious parking lot for all kinds of vehicles. It is located at the right side of the main entrance.

Parking fee applies for those who will enter the facility. You will be charged $36.00 per hour and $215.00 per day. See more information about short and long term parking at Cancun International Airport.

Other Services at Cancun International Airport

ATMs at Cancun International Airport

There are ATMs available in pre- departure areas near the check in counters and at the arrival area of each terminal.

Currency Exchange at Cancun International Airport

Money Exchange desks are available in the airport. Look for them at the arrival terminal after the baggage claim area. Exchange rate may vary each day.

Nursing Stations at Cancun International Airport

Baby changing and lactation rooms are located inside the restrooms of each terminal.

Restrooms at Cancun International Airport

Restrooms in Cancun Airport are located both in the pre-departure and arrival terminal.

Food and Beverages at Cancun International Airport

Restaurants are only available in Departure terminals. Most restaurants open from 6:00 AM until 12:00 midnight.

Shopping at Cancun International Airport

Shops are located and available at Departures terminal only.

Smoking at Cancun International Airport

There are designated smoking areas at the airport and mostly they are located in the departure area. Arrival terminals are non-smoking facilities.

Lost and Found Section at Cancun International Airport

The airport’s security office operates the Lost and Found Department. Though they are part of the airport, the office operates independently and they have its own rules and procedures. The office is strict in implementing regulations within the airport vicinity especially in receiving lost and found items.

Lost and found items within the airport premises are being turned in to the security office.

Found items are usually turned in by passengers, personnel, or security officers.

For items left within the airport, you can directly contact the Lost and Found Department at +52 998 848 7200, for terminal one dial extension 1251, and terminal 3 dial ext. 1282.

Owners of lost and found items are only allowed to claim them at the security office and this has to be done in person.

Airport Communication Center at Cancun International Airport

There are airport representatives around the area to assist you and answer your queries.

You may also contact them at +52 998 848 7200 or leave them a message through their official website.

Pet Relief at Cancun International Airport

There are no pet relief sections in Cancun Airport. However, if you’re traveling with your pet it is better to directly contact your airline for instructions and further assistance.

Baggage Claim at Cancun International Airport

Passengers can retrieve their luggage at the arrival area near the ground transportation center of each terminal. Baggage carts are available to assist passengers with heavy luggages

Disabled Passengers at Cancun International Airport

Cancun International Airport offers a free wheelchair service and they have ramps for disabled passengers.

Passengers with special needs may also ask for assistance from their airline or at the check-in counter.